SHIPPING / RETURN
TERMS OF USE
Shipping
Your order will be shipped within 3 to 5 business days after having received your order confirmation email. Please note that shipping times may be longer during peak periods (i.e. sales, holidays, and new releases).
*made to order items will be dispatched within 4-6 weeks, unless otherwise specified.
VITA ships from Amsterdam, Netherlands via PostNL & DHL.
Rates are calculated based on destination and weight of the package. For international deliveries, all additional taxes, customs and import duties imposed by the customer's local government are the responsibility of the customer.
Once your item has shipped, we will email you your tracking number. VITA is not responsible for loss or damage incurred by the carrier or upon delivery.
Returns
Our returns policy lasts 10 days. If 10 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase and items to be in its original packaging and condition.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping returns
To arrange the return shipment of your product, please contact us and we will email you with the instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When shipping an item you should consider using a track & trace. We don’t guarantee that we will receive your returned item.